Oxford business english express series free download

Buy from. The Express Series is a range of short, specialist English courses for different professions, work skills, and industries. Express Series is now available as an e-book, with interactive features designed specifically for language learners.

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Please choose below: Visit the worldwide site Visit the site for. Key features Read more Video Introduction e-books. Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject Tip boxes in each unit include key language points, useful phrases, and strategies STARTER section at the beginning of each unit has warm-up and awareness-raising activities OUTPUT sections at the end of each unit encourage discussion and reflection Answers, transcripts, and a glossary of useful phrases at the back of each book Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice NEW e-books with interactive features designed for language learning.

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In my opinion we should go into other markets. On the other hand, the figures prove that we are on the right track. There might be others 12 This is not the only option. But not brilliant 14 Sales this month have been quite good. We are pleased 15 Where do we go from here? Normal question Now work with a partner and practise reading out the sentence pairs with the correct stress. Can she or he hear the difference in meaning? Finally, let me come back to the key points of my talk.

This is in line with the targets we set out in when we decided we wanted to continue to rely on overseas markets, especially China, to keep growing. Now what are our targets for the next few months? The first major step will be the introduction of our PayPal payment service in China.

Follow the checklist to practise making conclusions. Try to use words and phrases from the unit. SB Make a good last impression! I personally think the end of your talk is even more important than the beginning because people tend to remember most the last thing that they are told. Make them listen! When you move from the main part to the conclusion, use a sentence that signals to the audience that now they really have to sit up and listen!

Make a lasting impression! Elroy of your talk in your listeners' minds. Don't miss this opportunity! Here are some of my strategies for effective conclusions: Summarize the main points This the most widely used method but borrrrrring!! However, sometimes you will find it's the best strategy. Just sum up the main points you have covered in the middle section. Quote a famous person Quote something from a famous person that fits the content of your talk and use it as a final statement.

You can find lots of quotations on the Internet. If you can't find one, make it up. As long as it fits, no one will ever know. Ask a provocative question or make a surprising statement Ask a question which surprises, shocks, or provokes your audience - anything to make them think and to make a lasting impression. Or you can just say something unusual, unexpected, or even shocking to help support your key points.

If, for example, you start telling a joke or funny story in the introduction, stop at an exciting moment and move on to the main part. Thank the audience Fugeddabowdit! After a good presentation, it is the audience who should be thanking you! Which are not useful at all? Why do you think that? Can you think of any other strategies for making good conclusions?

How might cultural differences between you and the audience affect the way you end a presentation? Do you remember a conclusion you found particularly effective? What did the presenter do? Work with a partner. Ask each other the questions below and make a note of the answers. She answers the question. UNIT 6 A ny q u estio ns? Does that answer your question? Could you be a bit more specific?

Which division will start piloting the software first? I'm sorry. Could you repeat your question, please? I'm afraid I didn't quite catch that.

I'm afraid I don't quite understand your question. When avoiding giving an answer, make sure that your tone of voice is friendly and your reply is polite. If you don't mind, I'd prefer not to discuss that today.

I'm afraid that's not really what we're here to discuss today. Offer to find out or name a person who can answer the question. Sorry, that's not my field. But I'm sure Peter Bott from Sales could answer your question. I'm afraid I don't know the answer to your question, but I'll try to find out for you. I'm afraid I'm not in a position to answer that.

Perhaps Maria could help. Susanne Yes, I have a q u e s tio n. Presenter C ertainly. Presenter Yes, o f c o u rs e. Alex 9. You m e n tio n e d a London office. UNIT 6 A ny q u e stions? If you want to be more polite and less aggressive , it is better to use less direct questions.

Direct questions Less direct questions When do you plan to move to Geneva? Could you tell me when you plan to move to Geneva? What is the project status? Do you mind if I ask what the project status is? Note that in polite questions it is often necessary to change the word order or add words like if or whether.

Can you tell me what the current project status is? Is that the final decision? Look at the questions in the bubble and use the words given to make them more polite. What you ask 1 M av 1 ask if there are any other options? They are based on th e la te s t study. When preparing your presentation, always try to make a list of questions you expect to be asked. Some of the most common questions will be something like: What has to be done? How long does it take? How much does it cost? Is there a deadline?

What are the alternatives? Do we get support? Who will be responsible? What can go wrong? First think of a topic you both know well e. Work separately to write four or five questions about the topic. Then use the flow chart to practise asking and answering your questions. A1 Ask a question Yes. Listen to the following excerpts from four different presentations and say in which one the presenter: a p o s tp o n e s a n sw e rin g th e q u e s tio n.

UNIT 6 A ny q u estions? OK, I was just moving on to the timing of the merger and If you don't mind, I'll deal with this question later in my presentation. Can we get back to that a bit later?

Would you mind waiting with your questions until the question and answer session at the end? After answering questions, especially those that require a longer answer, it is sometimes necessary to remind the audience what you were talking about before the interruption. Before we continue, let me briefly summarize the points we were discussing. So, back to what I was saying about This not only gives you time to think, it also allows you to make sure you have understood the question.

With a large or noisy audience, it allows the other participants to hear the question again and finally, it gives you the chance to change the tone of the question, e.

You can use the following phrases and the techniques in the table below to reformulate questions: I see. If I understand you correctly, you want to know OK, let me just repeat your question so everybody can hear it. If I could just rephrase your question What would be a better solution?

Practise the phrases from this unit using the checklist. Vj 4 If you want to postpone the question, say why politely. Person l For me, the question and answer session is the most difficult part of a presentation. I don't like it at all. You never know what questions will be asked, so you can't really prepare. I always feel extremely nervous. The problem is you have to say something quickly and don't have the time to think of a clever reply.

Person 2 If you ask me, most questions aren't really questions at all. It seems as if a lot of people ask questions not because they want to get an answer but because they want to show the other participants how clever they are or how funny or whatever. I think some people just want to show off or be the centre of attention. My experience is that they usually say something positive about a presentation before they start asking questions.

I think that's a very good thing because the questioner shows some respect for the presenter and also helps create a more relaxed and friendly atmosphere during the question period. Person 4 I think it's important to try and predict all the questions you might be asked. Before a presentation I always make a list of questions I expect people to ask. Then I think about possible answers and practise them. Of course you can't anticipate all the questions but at least you don't need to worry about the ones you have thought about.

I feel much more comfortable this way. Person 5 You need to decide when you want to answer questions. Allowing questions during your talk usually creates a rather informal, seminar-like atmosphere. You can answer questions directly and involve the audience. On the other hand, answering questions after the presentation gives you more control of your structure and timing. If you want questions after your talk, you can say that your time frame is very tight or the topic is rather complex.

Which do you prefer? What other tips can you think of for preparing for the question period? How often do you present to an English-speaking audience?

How different is it from presenting to an audience in your own language? Test yourself! Use the clues to complete the crossword. Across 2 Indicating the start of a ta lk My name is Brian Winston. She's the regional manager; responsible If we don't do something, we will run Of page 7 course we can! Christmas business. As you all know, our topic today is globalization. UNIT 3 page 23 2 This brings us directly to my next question. According to the study, travel costs have risen 1 briefly summarize 5 final point sharply since Our productivity hit a low in December.

Then we reviewed the various partners that page 42 are currently involved in the project and how we can 1 1 To find out whether they can reduce air travel work together most effectively. Finally, I talked costs by using budget airlines and if so, how to about the next steps, i. This is very important to the success of to outsource the function. You want to know the most effective way to reduce costs. First of all, let your company aware of health and safety issues. How me thank you all for being here today.

Would you have a meeting? Take a few moments to think this time of the year is probably the busiest for you. Let me introduce myself. My name is Don Taylor. Logistics is a centre of competency dedicated to providing you with Did you know that the number of possible ways of the spare parts you need, precisely when you need playing the first four moves per side in a game of chess them.

Let me just write that number on automatic shelving system. My talk is particularly the board: billion, million, and thousand. Well, let me tell you. Hello everyone. Why should a team leader. After all, our products come from certified with my presentation right away.

As you can see on the suppliers and we have an excellent track record for screen, our topic today is project documentation. So, why going to look closely at drafting, storing, archiving as bother? For those well as accessing documents in our new SAP system. As you probably know, my name is Susan match the sketches. It said that chocolate is really a vegetable because we get it from cocoa and sugar, which come from cocoa 4 beans and sugar cane - both plants, i.

Chocolate a health food? The about the way things are presented and how we look at objective is to bring you up to date with the latest them. Image building, ladies and gentlemen, that is our changes which will be introduced on January 1. See page 25 Answer key on page As cosmetic line. These problems lie chiefly with our main you can see in the first row, we sold 18, cars in bottle supplier, but we are also having trouble with Germany in the first quarter while in the same period distribution.

Our non-EU market and then make some suggestions on how we can deal was still relatively small with sales of about 8, cars.

Now if you look at the second quarter, you will see a dramatic change. Here the problem lies travellers in this table. Venice leads the table with an with In environmentally friendly. Since then oil has become much more your attention to three new design features. First, the expensive and so has the euro. Let me show you what refrigerators are more colourful. Apple started the trend this means for our export business. We think that figures on the board and then we will go on to discuss consumers want more colour in their kitchens, too, and the next point.

The second Matterhorn which was launched in August. This system unique design feature is the circular shelving system. Another advantage is that it can also be used easy to reach and nothing gets lost in the back of the for snowboards. We hope to sell at least 5, of these fridge again.

And finally, the new refrigerator has a systems within the next two months. On the next slide compact design. This means that it takes up less floor you will see an illustration of the Matterhorn X These 24 About 1, businesses in the UK were asked if Britain are the sales figures for Europe for the first three should introduce the euro. What are the results of this quarters of this year.

We have sold about 21, fully quite interesting. To highlight our success Britain should never join the euro zone. Let me just flip back to it. Ah yes, here So, where do we go from here? So, to sum up You Clear answer there! The next question: indicate each of our main sales areas.

The key in the how to proceed? In other words, who would be able to bottom left-hand corner shows you which colour handle the online bookings most efficiently? The red line, for example, gives through the three different options we investigated us the sales figures for Belgium, the green line is for again: option 1, we take on a part-time employee for this Germany, and so on. So, what is the best solution for blue line here.

From a financial point of view our results are absolutely clear: option one. The between and According to the European ideal candidate should either have some Internet Economic Institute, living expenses rose by between experience or have previously worked for a travel agent. As you can see here, passenger numbers talk. Remember, the sales meeting in Vienna with the fluctuated between 2. Three days later months. They even rose moderately in May, reaching we got an email saying they were going with us after just over 2.

In June all. In early July we introduced a we have. And it would strengthen our market position. As So, do we really want to miss this opportunity to get a result, ticket sales started picking up in July. By the ahead of our competitors? Let me now highlight the most presentation today, we must invest in the new system; important facts about our hay fever medication. The figure rose by about it an eagle.

We provide round-the- clock professional customer care. And, most important, That gives us three months to handle the we customize our products and services to give you production and packaging.

So, the next step is th e I manager and our SAP consultant and we can work out mean, three months. What about our staff the best practice solutions that suit your business. Well, let me answer your question right 37 away. First of a ll What over by Procter and Gamble only a few years ago. Mr Lee? Due to our new European image?

Yes, well, as I said earlier Let me just repeat software first? Actually, there will be a meeting next week away from Bristol due to family commitments. Yes, where that will be decided. D Yes. You spoke about special training courses earlier. It means that the big credit card with you on that.

Well, if there are no more companies like Visa and Mastercard use special questions, all that remains for me to do is to wish microchips instead of the usual magnetic strips on you a nice evening! D Yes, thank you. L J Does it work?

I Persuade the audience to do something Importance to audience: What do I want audience to know by the end of talk: Preparing visuals How many visuals will I have? Are they clear and simple to understand? LJ Do they have effective headlines? Is there as little text as possible? Have I remembered the rule of six? State your topic. Say why your topic is important for the audience.

Describe the structure of your talk the main points and when you will be dealing with them. Say how long the talk will be. Say when you will answer questions. Say whether there are handouts.

P re se n ta tio n tra in e r Main part Briefly state your topic and objective s again. Then introduce your three or two or?

P re se n ta tio n tra in e r Conclusion Signal the end of your talk. TIP Remember how to make effective conclusions: end with Summarize the key points. Explain the significance. Make your final statement. Invite questions. How can I answer them? Use this checklist after too long f.. Communication How was my body language? Parts of the presentation Introduction Did 1tell the audience the purpose of my talk? Did 1state my main points clearly?

Conclusion Did 1summarize the key points? Questions How well did I deal with questions? Welcoming the audience It will take about 20 minutes to cover these issues. First of all, let me thank you all for coming here today.

Please take one and pass them on. Let me just start by introducing myself. Questions Giving your position, function, department, company There will be time for questions after my presentation. Is market research important for brand development? In my presentation I would like to report on Do we really need quality assurance?

According to an article I read recently, Did you know that Stories and anecdotes My talk is particularly relevant to those of us who I remember when I attended a meeting in Paris, At a conference in Madrid, I was once asked the By the end of this talk you will be familiar with Let me tell you what happened to me Suppose you wanted to How would you go What I want to show you is My objective is to Imagine you had to Sequencing Point one deals with Why do I say that?

Saying what is coming Do we really want to miss this opportunity to? So, let me first give you a brief overview. Introducing a visual So much for point two. The chart on the following slide shows I have a slide here that shows Summarizing a point The problem is illustrated in the next bar chart According to this graph, our net profit has doubled.

Let me briefly summarize the main issues. You can see the test results in this table. As you can see here, Moving to the next point Explaining a visual This leads directly to my next point. This brings us to the next question. The new models are listed across the bottom. The biggest segment indicates The key in the bottom left-hand corner Highlighting information Let me come back to what I said before As I pointed out in the first section, Let me point out th at Describing trends According to the survey, our customer service needs Sales increased slightly in summer.

Interest rates have risen steadily. Adding ideas Food prices went up significantly. In August, we saw a moderate fall. There was a sharp slump in sales. Apart from being too expensive, this model is too big. Ticket sales have started picking up. Talking about difficult issues Explaining purpose I think we first need to identify the problem. We introduced this method to increase flexibility.